Elevate your hospitality expertise with Hospitality with Holly. Learn proven techniques to enhance guest experiences, streamline operations, and create memorable moments at your lodge or ranch. Transform your service offerings and boost client satisfaction with seasoned guidance from Holly Hearn.
Step into an unparalleled learning experience with "Hospitality with Holly," an exceptional course expertly crafted by Holly Hearn, a seasoned hospitality expert and the visionary behind Game Girl Gourmet. Holly's distinguished career in hospitality and culinary arts spans over two decades, with a proven track record of enhancing guest experiences at some of the most prestigious lodges and ranches.
"Hospitality with Holly" is more than a course; it's an immersive experience designed to elevate your lodge's service to new heights. This program transcends traditional hospitality training, focusing on creating unforgettable moments that keep guests coming back. Under Holly's expert guidance, you will delve into the nuances of exceptional service, mastering techniques that boost guest satisfaction and streamline operations.
Transform your lodge's service into a benchmark of excellence. This is your chance to revolutionize how you host and create lasting memories for your guests.
Enroll now in Holly Hearn's "Hospitality with Holly" and start elevating your lodge's hospitality to unparalleled levels.
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Jane Doe, CEOAcme, Inc.
Holly Hearn
Gourmet Wild Game Chef
Holly Hearn has been incredibly passionate about the outdoors, wildlife, boating, hunting, and fishing since she was a small child. In 2020, she decided to stop pursuing her career in engineering to dedicate herself full-time to her dream of hunting, fishing, and sharing her culinary expertise with others. Holly has been butchering wild game for over a decade and has been cooking it at a gourmet level for about seven years. While she is relatively new to sportfishing, she is no stranger to the boating life, bringing her extensive knowledge and love for the outdoors to every adventure. Holly's journey from engineering to the outdoors is a testament to her commitment and passion for creating memorable experiences through hunting, fishing, and gourmet cooking
Learn more about Holly HearnLesson plan
What you will learn
UNDERSTANDING SERVICE LEVELS
Discover the differences between three, four, and five-star operations. Learn to identify your current service level and set realistic goals to elevate your guest experience and enhance your lodge’s reputation.
CREATING A WELCOMING ENVIRONMENT
Explore techniques for making guests feel welcome from the moment they arrive. Learn the importance of initial communication and thorough preparation to ensure a seamless and enjoyable stay.
MASTERING THE WELCOME EMAIL
Understand the key components of an effective welcome email. Learn to provide clear directions, packing tips, and important information that prepares guests for their stay and enhances their overall experience.
MAINTAINING THE LODGE DURING GUEST ACTIVITIES
Learn the importance of maintaining the lodge while guests are out. Discover techniques for tidying up, restocking supplies, and creating a welcoming atmosphere for when guests return, ensuring their overall experience remains seamless and enjoyable.
GUIDING AND INTERACTING WITH GUESTS
Learn the crucial role of a guide in providing an exceptional guest experience. Discover how to balance safety, knowledge, and personal interaction to create memorable outdoor activities.
PLANNING AND PRESENTING MEALS
Explore the art of meal preparation and presentation. Learn to create diverse and appealing menus, select the right tools, and understand the flow of service to enhance the dining experience for your guests.
MANAGING THE AFTER-HUNT PROCESS
Master the after-hunt process, including meat care, photography, and story-sharing, ensuring a smooth transition from field to lodge and creating lasting memories for your guests.
ELEVATING PLATING TECHNIQUES
Discover the do’s and don’ts of plating food to create visually appealing dishes. Learn to use colors, textures, and garnishes effectively to elevate the overall dining experience.
CREATING A SEAMLESS FLOW OF SERVICE
Understand how to manage the timing and sequence of meal service. Learn techniques to ensure a smooth and enjoyable dining experience from appetizers to dessert.
CREATING MEMORABLE EXPERIENCES
Learn to create lasting memories for your guests through thoughtful touches and exceptional service. Discover how small details and genuine interactions can make a significant impact on guest satisfaction and loyalty.
What others say
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Jane Doe, CEOAcme, Inc.
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Jane Doe, CEOAcme, Inc.
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Jane Doe, CEOAcme, Inc.
Elevate your hospitality expertise with Hospitality with Holly. Learn proven techniques to enhance guest experiences, streamline operations, and create memorable moments at your lodge or ranch. Transform your service offerings and boost client satisfaction with seasoned guidance from Holly Hearn.
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Pricing
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